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Bilingual Business Development Associate (French and English)

Contractor Development • London, England, United Kingdom

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Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

ISN: Where your language skills make a difference

Are you fluent in French and English? Do you enjoy helping people and solving problems? Do you want to work for a company that values your talents and supports your growth?

If you answer yes to these questions, then you might be the perfect fit for our Customer Operations team at ISN, the global leader in contractor and supplier management.

As a Business Development Associate, you will use your language skills to communicate with clients and colleagues from different countries and cultures. You will provide proactive service and support to our customers, answer their calls and inquiries, troubleshoot their issues, and participate in sales and marketing projects.

Who should apply?

You are the ideal candidate if you have:

  • Excellent verbal and written communication skills in French and English
  • A customer service orientation and a passion for helping others
  • A desire to work with people and engage in verbal interaction over the phone
  • A career aspiration to start in Customer Service and progress into B2B sales
  • Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
  • A diligence for in-depth learning of software programs and new concepts
  • Strong retention skills and patience for difficult troubleshooting scenarios

Duties and Responsibilities:

  • Proactively service and support ISNetworld contractor/supplier clients
  • Conduct training on ISN products via phone, web based and face-to-face meetings
  • Participate in the implementation of sales and marketing projects
  • Field incoming calls, handle contractor customer inquiries and troubleshoot problems
  • Assist with CRM and ISNetworld testing
  • Handle client account management functions, including invoicing and collections
  • Proactively analyze customer service processes and bring forth ideas for continuous improvement
  • Research and develop various resources and reference documents for clients

Requirements

  • Bachelor’s degree from an accredited university and/or equivalent work experience
  • Advanced fluency in French and English (written and verbal) required
  • Desire to work in customer service and move into B2B sales within 12-24 months
  • Ability to work in office at least 3 days a week

Training

At ISN, we believe in investing in your success. That’s why we offer an 8-week training program that will equip you with the skills and knowledge you need to excel in your role. You will learn from experienced trainers and mentors in the areas of soft skills development, customer service excellence and ISN products and services. This training period is a crucial part of your journey at ISN, and it requires your full commitment and attendance every day.

ISN UK Benefits*

  • 100% company-paid monthly insurance premiums for employees and dependents
    • Medical, Dental, Vision, and Life Insurance
  • 4% pension scheme matching
  • Long-Term & Short-Term Disability Coverage
  • Holiday & Time Off
    • 27 paid personal holidays (pro-rated first year)
    • 12 paid holidays
  • Monthly cell phone reimbursement
  • Monthly reimbursement for Oyster card
  • Team-building activities and events, including quarterly kick-off meetings and community volunteer day
  • Matching charitable gift program
  • Professional development & training opportunities
  • Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
  • Business casual, jeans allowed

Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis. 

*All benefits are subject to change with notice to the employee

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Education

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*Fluent, conversational, or basic language skills and if not applicable, put "N/A"

Read more on how ISN approaches working with relatives

When you apply to a job on this site, the personal data contained in your application will be collected by ISN Software UK Limited (“Controller”), which is located at 2 Stone Buildings, Lincoln’s Inn, London, WC2A 3 TH, and can be contacted by emailing HRSupport@isn.com, because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller’s data protection officer is Ghousuddin Syed, who can be contacted at GSyed@isn.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

 

Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf, and with Controller’s parent company, ISN Software Corporation, which is headquartered in the United States and helps Controller manage its recruitment and hiring processes. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at HRSupport@isn.com.

 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

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