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Business Development Associate

Contractor Development • Mexico City, Mexico City, Mexico

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Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

**Please submit resumes in English**

The position As an integral member of the Customer Service team, you will serve as the driver of quality for customer inquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development.  Specifically, you will:

  • Proactively service and support contractor/ supplier customers
  • Conduct training on software products via phone, web based and face to face meetings
  • Participate in the implementation of sales and marketing projects
  • Field incoming calls, handle contractor customer inquiries and troubleshoot problems
  • Assist with CRM testing
  • Handle customer account management functions, including invoicing and collections
  • Proactively analyze customer service processes and bring forth ideas for continuous improvement
  • Apply customer-centric consulting approaches to ensure the success of customer inquiries

Who should apply?

  • Excellent verbal and written communication skills
  • Excellent customer service orientation
  • Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
  • Desire to work with people and consistently engage in verbal interaction over the phone
  • Ability to de-escalate calls using critical thinking and soft skills
  • Genuine desire to progress into a sales development role

Requirements:

  • Bachelor’s degree from an accredited university and/or equivalent work experience
  • Bilingual in English & Spanish (read, write and speak)

ISN Benefits*

  • 100% paid private health coverage premiums for employees and dependents
  • Employee assistance program
  • Paid time off
    • 5 sick days (pro-rated first year)
    • 0-1 year – 10 days (pro-rated first year)
    • 1-5 years – 15 days
    • 5-10 years – 20 days
    • 10+ years – 25 days
  • Holidays – 12 paid holidays
  • Monthly cell phone reimbursement
  • Complimentary parking space or monthly reimbursement for public transportation
  • Team-building activities and events, including quarterly kick-off meetings and community volunteer day
  • Matching charitable gift program
  • Professional development & training opportunities
  • Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
  • Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

Employees must be within a commutable distance to the office and be willing to come into the office at least 3 days per week.  Most employees are in the office 4-5 days per week. 

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*Fluent, conversational, or basic language skills and if not applicable, put "N/A"

The Company has no blanket prohibition against hiring qualified relatives of employees, except to the extent it creates a conflict of interest, and will give them the same consideration as other qualified applicants. Hiring an employee’s relative is, however, a potentially sensitive issue.

An applicant will not be hired and an employee will not continue to be employed by the Company if, in the Company’s opinion, the hiring or continued employment of a relative would create an actual or perceived conflict of interest that would materially affect either individual’s work, assignments, opportunities, and progression in the Company.

For purposes of this policy, the term “relative” means a spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, first cousin, or corresponding in-law or “step” relation.